Privacy Policy

1 Introduction

1.1  888games is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any relationship between a gaming platform and its players — and that trust begins with being transparent about how we handle your information.

1.2  This Policy applies to all personal data collected through the 888games website, mobile platform, customer support channels, and any other service operated by 888games. It applies to registered players, prospective players who browse the platform, and individuals who contact our support team.

1.3  888games acts as the data controller for the personal information described in this Policy. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently.

2 Data We Collect

2.1  Registration Data. When you create an 888games account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (city, province, Philippines);
• Username and encrypted password.

2.2  Identity Verification Data. To comply with PAGCOR regulations and anti-money laundering requirements, we may collect:

• Government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID);
• Proof of address documents;
• Selfie or facial verification images where required.

2.3  Financial Data. When you make deposits or withdrawals, we collect:

• GCash or PayMaya account details (mobile number);
• Bank account details (BPI, BDO, Metrobank) where applicable;
• Transaction history, deposit amounts, and withdrawal records.

2.4  Gaming Activity Data. We automatically record your gaming activity on the 888games platform, including games played, wagers placed, wins and losses, session duration, and bonus usage.

2.5  Technical Data. We collect technical information when you access the 888games platform, including your IP address, device type, operating system, browser type, and session timestamps. This data is used for security, fraud prevention, and platform optimization purposes.

2.6  Communications Data. If you contact 888games customer support via live chat or email, we retain records of those communications to assist with your query and to improve our service quality.

3 How We Use Your Data

3.1  888games uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 888games player account;
• Identity Verification: To verify your age (21+) and identity in compliance with PAGCOR regulations and Philippine law;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, and other supported payment methods;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Regulatory Compliance: To meet our obligations under PAGCOR licensing conditions, the DPA, and applicable anti-money laundering laws;
• Customer Support: To respond to your queries, complaints, and support requests;
• Responsible Gaming: To monitor gaming patterns and provide responsible gaming interventions where appropriate;
• Platform Improvement: To analyze usage patterns and improve the 888games platform experience for Filipino players;
• Marketing Communications: To send you promotional offers and updates about 888games, where you have consented to receive such communications.

3.2  888games will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4 Legal Basis for Processing

4.1  888games processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the 888games gaming services you have registered for;
• Legal Obligation: Processing is required to comply with our legal obligations under PAGCOR regulations, anti-money laundering laws, and the DPA;
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and compliant gaming platform, provided those interests are not overridden by your rights;
• Consent: For marketing communications and certain optional data uses, we rely on your freely given, specific, and informed consent.

5 Data Sharing & Disclosure

5.1  888games does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process your financial transactions;
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age in compliance with regulatory requirements;
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law;
• Technology Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Law Enforcement: Philippine law enforcement agencies, where we are legally required to disclose information in connection with a criminal investigation or court order.

5.2  All third parties with whom 888games shares personal data are required to handle that data in accordance with the DPA and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6 Cookies & Tracking Technologies

6.1  The 888games platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze platform usage. Cookies are small text files stored on your device when you visit the 888games website.

6.2  888games uses the following types of cookies:

• Essential Cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled;
• Analytics Cookies: Used to understand how players interact with the 888games platform, helping us improve performance and usability;
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.

6.3  You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 888games platform.

7 Data Retention

7.1  888games retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC requirements;
• Financial transaction records are retained for a minimum of five (5) years;
• Customer support communications are retained for three (3) years;
• Technical and log data is retained for up to twelve (12) months.

7.2  Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8 Data Security

8.1  888games implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the 888games platform;
• Multi-factor authentication for administrative access to systems containing personal data;
• Continuous monitoring for suspicious activity and potential data breaches.

8.2  In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 888games will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the DPA and its Implementing Rules and Regulations.

9 Your Rights Under the DPA

9.1  As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 888games:

• Right to be Informed: The right to know what personal data we collect and how it is used — which this Policy fulfils;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data, including for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

9.2  To exercise any of the above rights, please contact the 888games Data Privacy Officer using the contact details provided in Section 12 of this Policy. We will respond to all verified requests within thirty (30) days in accordance with the DPA.

10 Children's Privacy

10.1  The 888games platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. 888games does not knowingly collect personal data from any person under the age of 21.

10.2  If 888games becomes aware that personal data has been collected from a person under the age of 21, that data will be immediately deleted and the associated account closed. If you believe a minor has registered on the 888games platform, please contact our support team immediately.

11 Changes to This Privacy Policy

11.1  888games reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision is indicated at the top of this document.

11.2  Where changes are material, 888games will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the 888games platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms.

11.3  We encourage you to review this Privacy Policy periodically to stay informed about how 888games protects your personal data.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 888games, please contact our Data Privacy Officer: